FAQ

Rachio Smart System users tend to save 30-50% on their monthly water bills.

No! We only suggest that after fertilizer is applied to your lawn, you wait 4 hours before allowing children and pets to walk or play on the grass to ensure the fertilizer has settled into the soil.

Before we arrive:

• Irrigation: Please don't water your lawn the day of service. Soft ground can affect the results.
• Marking irrigation heads: If you would like us to mark the heads for you, it will be a small fee ($25) added to the service. Otherwise, please have the heads marked before the day of the service. If we are marking the heads, we will need access to the irrigation controller which is usually inside the garage. 
• If you agree to mark the heads but they are not marked, we will need your permission to proceed. If we unable to reach you the service will be rescheduled and a $45 trip charge may apply.

Underground Lines:

• Irrigation Lines: Please note that Heroes Lawn Care is not responsible for damage to irrigation lines buried shallower than the industry standard of 4 inches. Our machine operates at a safe depth, but if you know of any shallow lines, please mark them clearly. We will gladly replace any clearly marked heads accidentally broken during aeration. Additionally, if you choose our Irrigation Marking service and we miss a head or break one despite marking, we will cover the replacement. However, if you mark your own heads and one is missed, or if lines are not buried properly, we cannot be held responsible for repairs.
• Other Lines (Cable, Gas, Phone): Similar to irrigation lines, these utilities should be buried at least 4 inches deep. If you suspect a line is buried shallower, please mark it. While we take all precautions, the responsibility for repairs lies with the respective utility companies if damage occurs due to improper burial.

Additional Reminders:

• Invisible Fences: Please mark the boundary to avoid accidental damage.
• Dog Toys & Hidden Objects: Please remove any objects that could be damaged by the aeration process.
• Narrow Gates: If your gate is smaller than the standard size, please let us know beforehand.
• We endeavor to aerate all lawn areas however, sometimes our machine will not be able to maneuver everywhere. We will adjust the size and price of the service if we are unable to aerate a larger section of the property as long as it does not go below our minimum price.

After the Service:

The plugs will dissolve on their own in about 1-2 weeks.

That's it! If you have any questions, don't hesitate to reach out. We're here to be your lawn's hero, ensuring a healthy and beautiful landscape.

1. Consistency: Weekly mowing ensures a consistent schedule for lawn maintenance, resulting in a more uniform and attractive appearance. This regularity helps prevent overgrowth, which can lead to uneven cuts and an unkempt lawn.
2. Healthier Grass: Cutting the grass more frequently encourages healthier growth by promoting tillering and thickening of the turf. It prevents the grass from becoming stressed or damaged due to excessive length, which can occur with longer intervals between mowing sessions.
3. Weed Control: Weekly mowing helps control weed growth by removing weed seedlings before they have a chance to mature and spread. By keeping the lawn well-manicured, there is less opportunity for weeds to establish and compete with the grass.
4. Reduced Thatch Build-Up: Thatch, a layer of dead grass and debris that accumulates on the soil surface, can impede water, air, and nutrient penetration to the roots. Weekly mowing prevents excessive thatch build-up by consistently removing grass clippings, promoting better lawn health.
5. Debris Removal: Weekly mowing provides an opportunity to clean up pine needles, leaves, and other debris that may accumulate on the lawn. Removing these materials regularly prevents them from smothering the grass and inhibiting growth, resulting in a cleaner and healthier lawn overall.